FAQ

​How Do I Place An Order?

 

Any item that we have available in stock can be purchased from our website by using our customer friendly shopping cart, over the phone or in store.

Please note that our stock is changing all the time and we try our best to update our online collection, however it is always best to confirm with a member of staff that the piece you are interested in is still available to avoid dissapointment as so many of our pieces are unique and only one available.

 

Payment and Shipping

 

Payment can be made by credit/debit card, PayPal, bank transfer.

we do not accept American Express.

if you would like to make a bank transfer our account details will be made available.

Once payment is cleared your jewellery item/s will be posted using royal mails special next day delivery and insured to the appropriate value, please note that weekends and holidays can affect your delivery date.

If you require international delivery then a delivery charge will be discussed with yourself.

Returns policy

 

If you are not completely satisfied with your purchase you can return your item/s within fourteen days from the date of purchase for an exchange or credit note as refunds will not be permitted, any item/s returned must be in original condition.

Any special orders or requested ring sizes cannot be returned as these have been specifically sourced for your order.

Our policys are in place for fair trading between customer and supplier.